Ciao Express — Add-Ons & Enhancements Proposal (v2)

💰 Section 1 — Additional Add-On Modules (Chargeable)

#	Feature / Add-On	Description	Status
01	Call MaskingPrivacy Protection	Masks driver/rider phone numbers during calls. Calls routed through a virtual number so neither party sees the other's real number.	$ Chargeable
02	City-wise Promo CodesMarketing	Create and manage city-specific promotional codes and discount coupons from the admin panel, scoped to specific cities, vehicle categories, or time windows.	$ Chargeable
03	Cancellation Fee – Pending DuePayment Recovery	Automatically adds unpaid cancellation charges as a pending due amount, deducted from the rider's next trip payment automatically.	$ Chargeable
04	Auto-Apply CouponsSmart Discounting	Automatically applies the best available coupon based on ride category without manual entry; the system picks the highest-value applicable coupon.	$ Chargeable
05	Heatmap for Driver AppDemand Intelligence	Visual demand heatmap overlay on the driver app map showing high-demand zones in real time, helping drivers position themselves for faster pickups.	$ Chargeable
06	Issue Investigation DrilldownAdmin — Dispute Resolution	Admin panel drill-down to investigate specific ride, payment, or user issues, with a full audit trail exportable as a PDF for dispute evidence.	$ Chargeable
07	City-Specific Pricing Engine + Base Fare ConfigurationAdmin — Fare Configuration	A full city- and category-level dynamic fare engine combined with per-city, per-category minimum fare setup. Includes: Base Fare — Minimum fare per ride Threshold Distance 1 & 2 — Tiered per-km rates Threshold Time 1 & 2 — Tiered per-minute rates Threshold Waiting Time — Free waiting allowance Fare per waiting minute — Charged after free threshold Cancellation Charges — Standard cancellation fee Tax Percentage — GST / applicable tax Cancel Threshold Distance — Driver proximity rule Schedule Ride Fare — Surcharge for scheduled bookings Cancellation after Driver Arrival — Higher fee post-arrival Pickup Charges (before/after threshold) — Distance-based pickup fees Driver Allowance — Hours & Amount — Shift-based driver pay No-Show Charges per Minute — Post-arrival wait charges No-Show Threshold Minutes — Wait time before charges Night Time Charges — Surcharge for night rides	$ Chargeable
08	Customer-Facing UI RefreshRider App — Front-End	Targeted UI improvements to the rider-facing app: updated booking flow screens, vehicle category selection redesign, and improved home map experience — all without affecting the overall UX.	$ Chargeable

Note: Pricing for chargeable items will be provided separately based on final scope confirmation. All costs are exclusive of applicable taxes.

✓ Section 2 — Modules Included in the Base

#	Feature / Add-On	Description	Status
B1	Car Rental Package ManagementPer KM / Per Min Waiting	Admin can create, edit, and delete rental packages (e.g., "4 Hours / 40 KM", "8 Hours / 80 KM"). Each package includes name, description, included hours & KMs, base price, per KM charge (applied when exceeded), and per minute waiting charge. Customer App has a dedicated "Car Rental" section with clear display of included vs extra charges, and dynamic final fare calculation based on actual KMs driven and waiting time.	◉ Included
B2	Return TripWith Tolls & Waiting Charges	Admin can toggle enable/disable return trips globally or per vehicle type, define toll points on routes (manually or map-based) with toll amounts, and set waiting charge rules for return trips. Customer sees "Add Return Trip" toggle on booking screen, can set return pickup time/date, and sees estimated fare for both legs separately with tolls as a line item in fare breakdown.	◉ Included
B3	Multiple Geofence-Based Surge Pricing1x, 2x, 3x with Scheduling	Admin can draw multiple geofence zones on a map (polygon/circle), assign surge multipliers (1x, 2x, 3x or custom), set specific dates (holidays/events) and time windows, and schedule surge in advance for auto activation/deactivation. Multiple geofences can be active simultaneously. Customer sees surge indicator when booking within a zone and must acknowledge before confirming.	◉ Included
B4	Scheduled Ride — Enhanced Admin ViewSeparate Tab & Alerts	Dedicated "Scheduled Rides" tab separate from live/active rides. Admin can view all upcoming rides with scheduled date/time, pickup/drop, assigned driver (or unassigned status), vehicle type and customer details. Manual driver assignment in advance, edit or cancel rides, and a reminder/alert system notifying admin X minutes before scheduled ride starts. Filter & search by date range, driver, status, or zone. Separate reporting/export for scheduled vs on-demand rides.	◉ Included
B5	Manual Ride DispatchAdmin — Operations	Admin or dispatcher can manually assign a driver to a specific ride request, bypassing automatic matching. Used when auto-assignment fails or for VIP bookings. Full override with audit log.	◉ Included
B6	SOS Emergency FeatureSafety	One-tap SOS button for riders and drivers. Sends an alert with live location to pre-configured emergency contacts and admin dashboard.	◉ Included
B7	Share Ride with OthersSafety & Transparency	Allow riders to share their live trip with friends/family — no app required to view the tracking link. Real-time driver location visible to recipient.	◉ Included
B8	Same Pickup & Drop CheckValidation	Detects and prevents bookings where the pickup and drop-off are identical or within a very short radius, saving driver time and avoiding erroneous bookings.	◉ Included
B9	Live Ride SharingReal-time Tracking	Real-time ride tracking shared via a shareable link. No app download required for the recipient to view the live ride progress.	◉ Included
B10	2FA Driver & User ChatSecure Communication	Two-factor authenticated in-app chat between driver and rider. Only verified parties can communicate. Includes timestamps and read receipts.	◉ Included
B11	Card Payment TokenisationPCI Compliance	Secure card tokenisation via payment gateway SDK for smoother, PCI-compliant card transactions without re-entering card details each time.	◉ Included
B12	QR / Cash Popup on Ride EndPayment UX	When driver ends the ride, a popup appears offering QR code scan or cash payment option — making off-platform payments structured and traceable.	◉ Included
B13	Driver Agent SubscriptionsAgent Billing	Subscription plans for driver agents with configurable tiers, billing cycles, and access control. Agents billed automatically per cycle from the admin panel.	◉ Included
B14	Data LogsSystem Audit	Comprehensive activity and event logging for rides, payments, logins, and system events. Stored with timestamps and actor identifiers for full traceability.	◉ Included
B15	Multiple StopsBooking — Rider App	Riders can add multiple intermediate stops within a single booking. Fare calculated across the full multi-point route. Each stop displayed to driver in sequence with individual navigation.	◉ Included
B16	Vehicle Categories incl. Bike TaxiRider App & Driver App	Configurable vehicle categories with Bike Taxi as a distinct option. Each category has its own icon, fare rules, capacity, and document requirements. Bike-specific KYC (RC, Insurance, PUC) handled separately from car documents.	◉ Included
B17	Book for Someone ElseBooking — Rider App	Rider can enter an alternate phone number to book a ride for a friend or family member. Recipient receives an SMS with driver details, vehicle info, OTP, and a live tracking link — no app download required.	◉ Included
B18	SOS Alert MonitorAdmin — Safety	Real-time SOS alert dashboard in admin panel with location tracking, driver/rider details, and instant notification system for emergency response coordination.	◉ Included
B19	Fleet/Organisation ManagementAdmin — B2B	Create and manage corporate fleet accounts with organisation code, bulk driver assignment, consolidated billing, and fleet-specific pricing rules.	◉ Included
B20	Driver Shift RulesAdmin — Compliance	Configure maximum working hours per day/week, mandatory break periods, and automatic driver status changes to prevent fatigue-related safety issues.	◉ Included

Legend & Notes

$ Chargeable — Requires additional development effort; pricing to be provided separately.
◉ Included in Base — Already part of the base project scope; no extra development required.

Timelines are indicative and may vary based on final requirements. All costs (where applicable) are exclusive of applicable taxes.