Ciao Express — Add-Ons & Enhancements Proposal

💰 Section 1 — Chargeable Add-Ons (from Original Proposal)

#	Feature / Add-On	Description	Status
01	Call MaskingPrivacy Protection	Mask driver/rider phone numbers during calls. Calls routed through a virtual number — neither party sees the other's real number.	$ Chargeable
04	City-wise Promo CodesMarketing	Create and manage city-specific promotional codes and discount coupons from the admin panel. Scoped to specific cities, vehicle categories, or time windows.	$ Chargeable
08	Cancellation Fee – Pending DuePayment Recovery	Automatically add unpaid cancellation charges as a pending due amount, deducted from the rider's next trip payment automatically.	$ Chargeable
13	Auto-Apply CouponsCategory-wise Smart Discounting	Automatically apply the best available coupon based on ride category without manual entry by the rider. System picks the highest-value applicable coupon.	$ Chargeable
15	Heatmap for Driver AppDemand Intelligence	Visual demand heatmap overlay on the driver app map showing high-demand zones in real-time, helping drivers position themselves for faster pickups.	$ Chargeable
17	Data Analytics Tool IntegrationBusiness Intelligence	Integration with a third-party analytics platform (e.g., Mixpanel, Amplitude, Firebase). Timeline and cost subject to selected tool and data volume.	$ Chargeable
18	Issue Investigation DrilldownAdmin — Dispute Resolution	Admin panel drill-down to investigate specific ride, payment, or user issues. Full audit trail: ride timeline, GPS route, driver-rider chat, payment log. Exportable as PDF for dispute evidence.	$ Chargeable
N6	Manual Ride DispatchAdmin — Operations	Admin or dispatcher can manually assign a driver to a specific ride request, bypassing automatic matching. Used when auto-assignment fails or for VIP bookings. Full override with audit log.	$ Chargeable

★ Section 2 — New Scope (Newly Identified Requirements)

#	Feature / Add-On	Description	Status
N1	Multiple StopsBooking — Rider App	Riders can add multiple intermediate stops within a single booking. Fare calculated across the full multi-point route. Each stop displayed to driver in sequence with individual navigation.	★ New Scope
N2	Vehicle Categories incl. Bike TaxiRider App & Driver App	Configurable vehicle categories with Bike Taxi as a distinct option. Each category has its own icon, fare rules, capacity, and document requirements. Bike-specific KYC (RC, Insurance, PUC) handled separately from car documents.	★ New Scope
N3	Book for Someone ElseBooking — Rider App	Rider can enter an alternate phone number to book a ride for a friend or family member. Recipient receives an SMS with driver details, vehicle info, OTP, and a live tracking link — no app download required.	★ New Scope
N4	City-Specific Pricing EngineAdmin — Fare Configuration	Full city-level fare configuration per service category with the following parameters: Base Fare — Fixed starting charge per ride Threshold Distance 1 — Distance (km) up to which Tier-1 per-km rate applies Fare per km after Threshold Distance 1 — Per-km rate between Threshold 1 & 2 Threshold Distance 2 — Distance (km) beyond which Tier-2 per-km rate applies Fare per km after Threshold Distance 2 — Per-km rate beyond Threshold 2 Threshold Time 1 — Duration (min) up to which Tier-1 time rate applies Fare per minute after Threshold Time 1 — Per-minute rate in Tier-1 window Threshold Time 2 — Duration (min) beyond which Tier-2 time rate applies Fare per minute after Threshold Time 2 — Per-minute rate beyond Tier-2 Threshold Waiting Time — Free waiting allowance in minutes Fare per waiting minute — Charged after free waiting threshold is exceeded Cancellation Charges — Flat fee on standard cancellation Tax Percentage — GST / applicable tax applied to ride fare Cancel Threshold Distance — Driver must be within this distance for cancellation fee to apply Schedule Ride Fare — Additional surcharge for pre-scheduled bookings Cancellation Charges after Driver Arrival — Higher fee once driver has arrived at pickup Pickup Charge before Threshold — Fee for short-distance pickup below threshold Pickup Charge after Threshold — Fee for long-distance pickup beyond threshold Driver Allowance — Hours & Amount — Daily or shift-based allowance paid to driver No-Show Charges per Minute — Charged when rider doesn't appear after driver arrival No-Show Threshold Minutes — Wait time before no-show charges begin Night Time Charges — Surcharge applied during defined night hours	★ New Scope
N5	Base Fare ConfigurationAdmin — Pricing	Admin ability to set and update the base (minimum) fare independently per city and per vehicle category. Displayed to rider during booking as guaranteed minimum charge regardless of distance or time.	★ New Scope
N7	Investigation Drilldown (Extended)Admin — Dispute Resolution	Full ride timeline with every status event, driver GPS route replay on map, rider-driver chat transcript, complete payment breakdown, and one-click PDF export for evidence in disputes or audits.	★ New Scope
N8	Customer-Facing UI RefreshRider App — Front-End	Targeted UI improvements to the rider-facing application: updated booking flow screens, vehicle category selection redesign, improved home map experience, and visual alignment with Ciao Express brand guidelines. Specific screens to be defined in wireframes.	★ New Scope

✓ Section 3 — Included in Base & Complementary

#	Feature / Add-On	Description	Status
02	SOS Emergency FeatureSafety	One-tap SOS button for riders and drivers. Sends an alert with live location to pre-configured emergency contacts and admin dashboard.	✓ Complementary
03	Share Ride with OthersSafety & Transparency	Allow riders to share their live trip with friends/family — no app required to view the tracking link. Real-time driver location visible to recipient.	◉ Included
06	Same Pickup & Drop CheckValidation	Validation to detect and prevent bookings where pickup and drop-off are identical or within a very short radius. Saves driver time and prevents erroneous bookings.	◉ Included
07	Live Ride SharingReal-time Tracking	Real-time ride tracking shared via a shareable link. No app download required for the recipient to view the live ride progress.	◉ Included
09	2FA Driver & User ChatSecure Communication	Two-factor authenticated in-app chat between driver and rider. Only verified parties can communicate. Includes timestamps and read receipts.	◉ Included
10	Card Payment TokenisationPCI Compliance	Secure card tokenisation via payment gateway SDK for smoother, PCI-compliant card transactions without re-entering card details each time.	◉ Included
11	QR / Cash Popup on Ride EndPayment UX	When driver ends the ride, a popup appears offering QR code scan or cash payment option — making off-platform payments structured and traceable.	◉ Included
12	Driver Agent SubscriptionsAgent Billing	Subscription plans for driver agents with configurable tiers, billing cycles, and access control. Agents billed automatically per cycle from the admin panel.	◉ Included
19	Data LogsSystem Audit	Comprehensive activity and event logging for rides, payments, logins, and system events. Stored with timestamps and actor identifiers for full traceability.	◉ Included

Legend & Notes

$ Chargeable — Requires additional development effort; to be billed separately.
★ New Scope — Newly identified requirement; to be scoped and estimated separately.
✓ Complementary — Provided at no additional cost as part of project commitment.
◉ Included in Base — Already part of the base project scope; no extra development required.

Timelines are indicative and may vary based on final requirements. All costs (where applicable) are exclusive of applicable taxes.